Business process analysis, requirement gathering on ServiceNow platform and work closely with various stakeholders
Analytical support for full project life cycle from requirements gathering to solution deployment
Incorporation of  ServiceNow specific mechanisms and analysis philosophy into the solutions concept, understand and implement workflows, business rules, client scripting, and other aspects of ServiceNow to create impactful business solutions.
Documentation of build and maintained products e.g. service, processes, policies, use case, workflow and the others
Organization, participation and facilitation of meetings and workshops to drive understanding and solution development.
Take part in continuously improvement of services and processes – through regular analysis, maintenance, system optimization and problem resolution.
Work closely with developers, project managers, and other stakeholders to ensure successful implementation of proposed solutions.
Translation, simplification and adaptation of requirements in accordance to applicable methodologies for developers, architects and other participants of construction process